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Moving from cold calls to PlantMiner

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Posted by PlantMiner
When a supplier registers with PlantMiner, we don't just throw them in the deep end. We provide dedicated training and customer support. The implementation process is our comprehensive way of getting clients up to speed with all the different tools that PlantMiner offer for plant, equipment and subcontractor suppliers.

Getting started with PlantMiner

Understanding what you do and don't have in place is used to develop the scope of work. No two companies are the same and we understand that each have a wide range of assets to work with. To customise some of the features in PlantMiner to meet your specific needs, we asses your assets to determine where and how you can extract increased ROI from your subscription.

Once you create an account, your Client Manager will work alongside you via a screen share to show you how to use the PlantMiner system, designed to address your unique business and objectives.

This critical onboarding step involves clarifying what you have to work with and what gaps you need to fill. The better you clarify the purpose of signing with PlantMiner, the more likely you'll stay aligned throughout. This may range from building your company's exposure, getting more qualified leads, to connecting with new contacts and projects.

Your Client Manager will guide your through a comprehensive demonstration of how to develop, manage and accept quote requests, and any tool-related training needed for you to achieve your business goals.

This includes creating your personalised PlantMiner profile, building your online presence with information like

  • company history and logo
  • service locations
  • hire types
  • fleet descriptions
  • attachments
  • safety certifications

With a service requested every 60 seconds, we make sure to build a deep understanding of what you can achieve with PlantMiner's system.

Client Commitment

Client commitment is hugely important to guaranteeing not only that the implementation is successful, but also that the best practices are picked up. Our training aims to help suppliers get the highest return on investment for listing their services with PlantMiner. You have to consider every quote request as an opportunity to get your business profile and capabilities in front of the right audience, as well as putting you in the running to win the contract.

As we've previously mentioned, the more quote requests plant hire suppliers respond to, the more chance they have to win work. Not quoting on a lead is akin to expecting to win the Lotto without buying a ticket.

Unlimited support

One of the strongest selling points of PlantMiner is that we offer support service that is second to none. Your Client Manager remains your primary point of contact, and focuses on enabling your chances of winning work through the PlantMiner platform. At any time, if you need assistance, you have their direct contact and email address to reach them.

Client Managers regularly get in touch to ensure you're up to date with the quote requests in your account. Treat your CM as an extra employee who gives updates on what is happening across your region, what equipment is the most searched for in your service area, what is hot in other regions and so on. You can also plan on-screen shares so that your CM can help with any account issues.

We provide numerous tips to improve your chances at securing work, with information like How to improve your listings and How plant hire companies can win more work. In a nutshell, we succeed if you succeed.

For more information on PlantMiner, Australia's largest construction marketplace, visit plantminer.com.au.

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PlantMiner

PlantMiner

PlantMiner is Australia's leading plant, equipment and subcontractor hire marketplace, connecting you with all your construction project hire needs in one place.